Stay Alert to Connectivity Issues
Stay Alert to Connectivity Issues: The Error Webhook
RETM offers the error webhook to keep you informed about potential communication challenges between your integration and the platform.
Trigger:
RETM encounters three consecutive failed attempts to deliver a webhook notification to your designated endpoint.
Notification:
- RETM sends a POST request to your error webhook endpoint, specifically designed to handle delivery errors.
- The request contains the following information:
{
"code": "intger", // An error code indicating the nature of the failure.
"endpoint": "string", // The URL of the webhook that failed to receive notifications.
"message": "" // A human-readable description of the error.
}
Purpose:
- Alerts you to connectivity issues: Prompts you to investigate and rectify any problems that might be hindering webhook delivery.
- Prevents data loss: Ensures you don't miss out on crucial events and updates from RETM.
- Facilitates troubleshooting: Provides valuable information to aid in diagnosing and resolving the root cause of delivery failures.
Handling Recommendations:
- Log errors: Meticulously record error webhook notifications for analysis and troubleshooting.
- Investigate causes: Analyze logs and error details to identify potential issues, such as network problems, endpoint configuration errors, or application downtime.
- Implement corrective measures: Take steps to address identified issues, such as:
- Ensuring endpoint availability and responsiveness.
- Resolving network connectivity problems.
- Optimizing application performance to handle webhooks efficiently.
- Implementing retry mechanisms within your integration to handle temporary delivery failures gracefully.
Best Practices:
- Prioritize error webhook handling: Dedicate resources to promptly address error notifications to maintain reliable communication with RETM.
- Conduct regular health checks: Proactively monitor webhook delivery success rates and endpoint availability.
- Incorporate testing: Thoroughly test webhook integration during development and maintenance phases.
By effectively utilizing the error webhook, you'll maintain a robust and reliable connection with RETM, ensuring data integrity and optimal functionality within your integration.
Modified at 9 months ago