Stay in Sync with Customer Data: Utilizing the Customer Webhook#
Maintain a consistent view of customer information within your integration by leveraging the customer webhook provided by RETM.Trigger:#
A new customer is added, an existing customer's information is updated, or a customer is deleted within the RETM system.Notification:#
RETM sends a POST
request to your designated notification URL, containing the following details in JSON format:{
"business_refrence": "",
"timestamp": "0001-01-01T00:00:00",
"event": "customer.created | customer.updated | customer.deleted",
"reference": "f70a1df4-3161-4d91-92ca-dbd4a079ac80",
"customer": {
"id": 1234,
"name": "Ahmad Abdullah",
"name_localized": "اØÙ…د عبدالله",
"phone": "055123456",
"email": "ahmed@abdullah.com"
}
}
Integration Response:#
Prompt Action: Upon receiving the webhook notification, your integration should immediately:Update its internal customer records to reflect the changes.
Trigger any relevant actions or workflows based on the event type (e.g., sending a welcome email for new customers).
Advantages:#
Real-Time Updates: Stay informed about customer data changes as they happen, ensuring a consistent and up-to-date view across your integration.
Optimized Customer Experiences: Personalize interactions and provide relevant information based on the latest customer data.
Enhanced Marketing and Communication: Leverage accurate customer data for targeted campaigns and communications.
Best Practices:#
Secure Notification URL: Enforce HTTPS to safeguard sensitive customer information.
Prompt Response: Acknowledge receipt of the webhook notification with a 2xx HTTP status code within 10 seconds to avoid delivery retries.
Robust Error Handling: Implement mechanisms to gracefully handle potential errors during notification processing.
Data Integrity: Validate and sanitize customer data before integrating it into your systems to prevent security vulnerabilities.
Logging: Maintain detailed logs of webhook events for troubleshooting and auditing purposes.
By effectively utilizing the customer webhook, you'll ensure a seamless flow of customer data between RETM and your integration, enabling a more personalized and efficient customer experience.Modified at 2024-12-09 11:25:41