Stay Alert to Connectivity Issues

Stay Alert to Connectivity Issues: The Error Webhook

RETM offers the error webhook to keep you informed about potential communication challenges between your integration and the platform.

Trigger:

RETM encounters three consecutive failed attempts to deliver a webhook notification to your designated endpoint.

Notification:

RETM sends a POST request to your error webhook endpoint, specifically designed to handle delivery errors.

The request contains the following information:

{
    "code": "intger",     // An error code indicating the nature of the failure.
    "endpoint": "string", // The URL of the webhook that failed to receive notifications.
    "message": ""         // A human-readable description of the error.
}

Purpose:

Alerts you to connectivity issues: Prompts you to investigate and rectify any problems that might be hindering webhook delivery.

Prevents data loss: Ensures you don't miss out on crucial events and updates from RETM.

Facilitates troubleshooting: Provides valuable information to aid in diagnosing and resolving the root cause of delivery failures.

Handling Recommendations:

Log errors: Meticulously record error webhook notifications for analysis and troubleshooting.

Investigate causes: Analyze logs and error details to identify potential issues, such as network problems, endpoint configuration errors, or application downtime.

Implement corrective measures: Take steps to address identified issues, such as:

Ensuring endpoint availability and responsiveness.

Resolving network connectivity problems.

Optimizing application performance to handle webhooks efficiently.

Implementing retry mechanisms within your integration to handle temporary delivery failures gracefully.

Best Practices:

Prioritize error webhook handling: Dedicate resources to promptly address error notifications to maintain reliable communication with RETM.

Conduct regular health checks: Proactively monitor webhook delivery success rates and endpoint availability.

Incorporate testing: Thoroughly test webhook integration during development and maintenance phases.

By effectively utilizing the error webhook, you'll maintain a robust and reliable connection with RETM, ensuring data integrity and optimal functionality within your integration.